FAQ

You can purchase them here on our website

Shop here

Or you can purchase them from our various stockists around Australia. Get in contact with us to find out if there’s a store near you.

AUSTRALIA: Shipping is free within Australia if you spend over $50. Otherwise, it is $7.95 for regular post, or $12.95 for express post.

INTERNATIONAL: Shipping rates for international destinations are based on weight. Get in contact with us to get updated rates.

We don’t mess about. We ship out orders on the very next business day at the latest. Our warehouses are based on The Sunshine Coast, and shipping times vary depending on where you live. On average, it takes our balls 3 to 7 business days to arrive if you live in Australia, and 7 to 10 business days if you live overseas.

We sure do and it’s based on the weight and dimension of your order. Please contact us to get the most recent and up to date shipping rates to your country.

It certainly is! Tracking will be available on all orders.

You sure can. A minimum order of 24 balls is required to qualify for our wholesale pricing. Contact us at info@theoriginaliceball.com to find out more.

We value our customers and take pride in the quality of products we offer to you. We guarantee 100% satisfaction or your money back and offer a flexible returns policy to back this up. Should you be unhappy with your purchase for any reason please get in contact with our customer service team at info@theoriginaliceball.com and we will handle your situation accordingly.

It’s easy! Fill it up with water (or any other liquid you want) – leave a small gap from the top as the water will expand. Put it in the freezer for a couple of hours (overnight works best). Once frozen, pull the two pieces of the ice ball maker apart and take out your perfectly rounded ball of ice. Now enjoy it in your favourite beverage!

Sure is! 100% dishwasher safe.

If you lower the Ice Ball gently and slowly into your glass, you’ll have no issues at all.

An awesome way of getting your ice balls in safe and sound is to place the ice ball on a tablespoon and gently lower the ball into the glass. Easy does it!

When water freezes it expands so when filling your ice ball with water, leave approximately a 1cm gap from the top to allow the ice ball to expand without overflowing.

The main reason for this is due to the water expanding and causing the top half of the ice ball maker to lift. This makes the ice ball set in a funny oval shape. To fix this problem, ensure you are not filling the ice ball maker with water to the top. Leave approximately a 1cm gap from the top.

Allow the ice ball maker to stand for 2 minutes prior to opening it – this will allow the outside of the ice ball to melt lightly and lubricate the inside of the mold, making it easier for you to pull the mold apart.

This is most likely due to your ice ball maker taking on the smell of your freezer’s contents. Try sitting a plate of baking soda in your freezer to absorb the ‘freezer smell’, and if your ice ball makers continue to smell funny soak them in a warm water and vinegar solution overnight.

You sure can! Our ice ball makers are perfect for those of you who like to show off your creative flair! Pack them with mint leaves, basil, fruits, juice, lemon or lime segments. They are perfect for use in pitchers, cocktails, punch bowls, and tumblers. Try them out in iced coffees and iced teas as well. Some have even used them to make candle balls and bath bombs!