FAQThe Original Ice Ball Co.

Buying The Original Ice Ball

What payment methods can I use?

Paypal. Visa. Mastercard. American Express.

How much is shipping?

AUSTRALIA: Shipping is free within Australia if you spend over $50. Otherwise, it is $7.95. INTERNATIONAL: Shipping rates for international destinations are based on weight and are calculated at checkout – rates start at $15.

How long does shipping take?

We don’t mess about. We ship out orders on the very next business day at the latest. Our warehouses are based in Sydney and Michigan, and shipping times vary depending on where you live. On average, it takes our balls 2 to 7 business days to arrive if you live in Australia, and 12 to 18 business days if you live overseas.

Do you ship internationally?

We sure do! Shipping starts at $15 and is calculated at checkout. 

Can I track my order?

We use Australia Post standard post so tracking isn’t available. You will however receive a notification once your order has left our warehouse. From here it should take 2 to 7 business to reach you if you’re in Australia and 12 to 18 days if you’re overseas.

Can I buy The Original Ice Ball wholesale?

You sure can. A minimum order of 50 balls is required to qualify for our wholesale pricing. Contact us at info@theoriginaliceball.com.

Do you have a Returns Policy?

We sure do. We value our customers and take pride in the quality of products we offer to you. We guarantee 100% satisfaction or your money back and offer a flexible returns policy to back this up. Should you be unhappy with your purchase for any reason please get in contact with our customer service team at info@theoriginaliceball.com and we will handle your situation accordingly. 

Using The Original Ice Ball

How do I use The Original Ice Ball maker?

It’s easy! Fill it up with water (or any other liquid you want) – leave a small gap from the top as the water will expand. Put it in the freezer for a couple of hours (overnight works best). Once frozen, pull the two pieces of the ice ball maker apart and take out your perfectly rounded ball of ice. Now enjoy it in your favourite beverage!

Will the ice ball crack my glass?

When placing the ice ball in your glass, be very careful! There is a chance that your glass can crack if you don’t lower the ball in gently. An awesome way of getting your ice balls in safe and sound is to place the ice ball on a tablespoon and gently lower the ball into the glass. Easy does it!

Why does the water in my ice ball overflow after a few hours in the freezer?

When water freezes it expands so when filling your ice ball with water, leave approximately a 1cm gap from the top to allow the ice ball to expand without overflowing.

Why are my ice balls not perfect spheres?

The main reason for this is due to the water expanding and causing the top half of the ice ball maker to lift. This makes the ice ball set in a funny oval shape. To fix this problem, ensure you are not filling the ice ball maker with water to the top. Leave approximately a 1cm gap from the top.

Why can’t I pull the ice ball maker halves apart when I take it out of the freezer?

Allow the ice ball maker to stand for 2 minutes prior to opening it – this will allow the outside of the ice ball to melt lightly and lubricate the inside of the mold, making it easier for you to pull the mold apart.

My ice balls have a funny smell.

This is most likely due to your ice ball maker taking on the smell of your freezer’s contents. Try sitting a plate of baking soda in your freezer to absorb the ‘freezer smell’, and if your ice ball makers continue to smell funny soak them in a warm water and vinegar solution overnight.

Can I use the ice ball maker to make other things besides plain ice balls?

You sure can! Our ice ball makers are perfect for those of you who like to show off your creative flair! Pack them with mint leaves, basil, fruits, juice, lemon or lime segments. They are perfect for use in pitchers, cocktails, punch bowls, and tumblers. Try them out in iced coffees and iced teas as well. Some have even used them to make candle balls and bath bombs!