Privacy Policy

1. General

The Original Ice Ball Co (“The Original Ice Ball Co”, “we,” “us,” “our”) is committed to protecting your privacy. We will only use the information that we collect about you lawfully.

Please note that use of the Website by you is subject to this privacy policy (the “Policy”) and the Website’s terms and conditions of use (“Terms and Conditions”). Where this Policy uses a word starting with a capital letter, that term will be defined in the Terms and Conditions or elsewhere in this Policy.

Our Policy explains what information we collect on the Website, how we use and/or share this information, and how such information is maintained. By using this Website, you signify your acceptance of this Policy. If you do not agree to the terms of this Policy, in whole or part, you should not use this Website. Please note that this Policy applies only with respect to the information collected on the Website and not any information collected or obtained through other methods or sources.

Our Policy ensures that any information you provide us remains private and secure. To reassure you, below we provide details of the information you provide to us, and how it will and, more importantly, will not be used. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by contacting us (and there may be an administrative fee payable for this). If you find any inaccuracies we will delete or correct it promptly.

2. Collecting Information

As part of registering with The Original Ice Ball Co, we collect personal information about you in order to provide you, and other The Original Ice Ball Co users, with high quality service. The types of personal information we collect include (but not limited to) name, email, address, and activities on our website. Registration is completely optional, but some functions require registration (for instance, making an order submitting a review, or advertising on The Original Ice Ball Co).

Our website server automatically collects navigational data, including the type of browser you are using, your IP address, the URL you have come from, and the time you spent on our site, your domain type and server. This kind of information is collected by almost all commercial websites, using cookies. Our cookies do not capture or track any personal information. You may elect to set your computer so that cookies are not placed on your browser – but if you do this, the Website may not work properly.

3. How we use your Information

All personal information is retained in accordance with the Privacy 1998 and the Australian Privacy Principles.

We may use personal information to provide you with information about The Original Ice Ball Co, to fulfil your purchase order and for marketing ourselves to you. It is our policy not to sell or pass any personal information to any other organisations (outside our group companies) unless we are required to do so for fraud prevention and detection. We will never sell or rent your information to anyone else for their marketing purposes without your consent.

If you have “opted in” to receive our marketing and other communications, we may inform you of products available on our website and other matters. If you later decide you no longer wish to receive these communications you may “unsubscribe” using the link provided in our emails or by contacting us (here).

We may pass your personal information to our agents and subcontractors to help us with any of our uses of your information set out in this Policy. For example, we may use third parties to provide us with marketing or customer service assistance or send it to a credit card provider to process a payment.

We also always reserve the right to disclose personal information in order to:
(a) comply with applicable laws;
(b) respond to governmental enquiries (or enquiries from a legal, governmental or quasi-governmental or local authority agency or Internet protection agency of any type);
(c) comply with a valid legal process or procedure; or
(d) protect our rights or property, this Website, and/or other users of this Website.

We may utilise overseas based related companies, employees, contractors or service providers service providers) from time to time and this may involve the transmittal of your personal information overseas. We take steps to ensure that all our service providers agree to protect the privacy and security of your personal information, and use it only for the purpose for which it is disclosed. The overseas based entities can only use the personal information only for these contractually agreed purposes and must handle it in a confidential and secure manner in accordance with Australian privacy legislation. You acknowledge that aware that the overseas recipient of your personal information may not be bound by laws which provide the same level of protection for personal information provided by the Australian Privacy Principles and agree we will not be responsible for any breach of privacy by the recipient of the personal information.

4. Update Personal Information

You are able to correct your own personal information in your Account page once you have logged into the Website.

5. Security and Retention

The Personal Information which we hold will be held securely within our systems in accordance with our internal security policy and the law.

Regarding information transmitted between the Website and and/or users, while we take reasonable precautions to safeguard this information, we may be unable to prevent unauthorised access to such information by third parties or inadvertent disclosure of such information during transit. Users acknowledge this risk when communicating with the Website.

6. Transfer in Certain Circumstances

If there is a sale, merger, consolidation, change in control, sale or transfer of substantial assets, reorganisation or liquidation or The Original Ice Ball Co then, in our sole discretion, we may transfer, sell or assign information collected on and through this Website (including, without limitation, personal information and other information), to one or more relevant third parties.

7. Customer Service

If you have any questions or concerns, or if you wish to request access to your personal information held by The Original Ice Ball Co, please feel free to contact us (here)

8. Changes to this Policy

Please note that this Policy forms part of the Terms & Conditions for use of this Website and forms part of the Agreement between you and us. We may, from time to time, amend this Policy, in whole or part, in our sole discretion. Any changes to this Policy will be effective immediately upon the posting of the revised policy on the Website. Depending on the nature of the change, we may announce the change: (a) on the home page of the Website, or (b) by email, if we have your email address. However, in any event, by continuing to use the Website following any changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this Policy, as it may be amended from time to time, in whole or part, you must terminate your use of the Website.